24/7 Customer Support in Shared Hosting
We provide 24/7 billing, customer and technical support for all our shared hosting plans. Even if you aren't our client yet and you have some questions, we can give you a hand in a timely manner and give you the needed info, so as to give you a choice to make an informed decision when you acquire your new hosting account. We're available twenty-four seven, including weekends and holidays, and we supply numerous options for communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your benefit, we now have multiple phone numbers worldwide, thus you can call the one that is closer to you. The maximum response time for the email messages and the tickets is one hour. The typical response time is no more than 15-20 minutes, so you can forget all about waiting for days and nights to get support for any task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated hosting plans that we provide feature 24/7 customer and technical support, therefore whatever the issue you have, you'll be able to get in touch with us and we'll assist you at once. The guaranteed response time for every e-mail message or support ticket that you open via your Hepsia web hosting Control Panel is only one hour; usually the response time rarely exceeds twenty minutes. In addition, we have phone support with a couple of local numbers worldwide as well as a live chat, so that you will be able to contact us and receive additional details about our solutions even if you do not have an account yet. We can assist you with nearly any question or an issue you have - payment methods, plan specs, email configuration, web hosting account settings, etc. If you use our services, you will not ever experience a situation where you need to wait for a few days to get a problem resolved like you'll need to do with lots of other suppliers.
24/7 Customer Support in VPS Servers
When you use our VPS hosting plans, you will not have to wait for more than one hour to receive help for any difficulty that you may experience regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all tickets that you open via your billing Control Panel or email messages which you send to our tech support team. Furthermore, we have local telephone numbers in several countries globally plus a live chat service where we'll help you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 via the different ways of communication, so whatever your question or issue is, there is always someone to assist you quickly. In case you need help with third-party software, which you cannot deploy or which gives you troubles, you're able to take advantage of the Managed Services upgrade package that we provide with all VPS plans.
24/7 Customer Support in Dedicated Servers
If you buy a dedicated server through us, you're able to contact us at any time using different channels and the maximum time that you will need to wait for a response is approximately one hour, so you can forget all about waiting an entire day. Our customer and technical support service is accessible 24/7 no matter if it's a holiday or a weekend and we will assist you with anything relevant to the applications that are pre-installed on the server. To get in touch with us about a tech matter, you will be able to open a support ticket through the Help section of your billing Control Panel or you can send us an e-mail message. If you have any basic questions or you would like to know more about our services before you order, you may also use our live chat or you can call one of the local telephone numbers that we have in several countries around the world. When you need assistance with third-party software that you can't set up or manage properly, you can add the Managed Services upgrade to your current plan and our sysadmins will assist you.