There are a number of ways in which you can get in touch with the hosting company whose services you’re using, but the one that you will always find irrespective of which company you opt for is a support ticket system. This is the least complicated form of communication for a variety of reasons. In the event that no tech support staff member is free at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will invariably hit home. Besides, you can copy ‘n’ paste large bits of information without the need to worry about typos, and in case a particular issue requires more time to be sorted out or a number of replies need to be exchanged, all the info will be in the very same location, so either party can always see the comments written by the other one. The negative aspect of using tickets to contact your web hosting provider is that they’re usually separate from the hosting platform, so if you have to provide info or to adhere to instructions, you will need to use at least 2 different accounts and this number might increase in case you desire to manage several domain names. In addition, many hosting providers respond to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst awaiting a response.

Integrated Ticketing System in Shared Hosting

Our shared hosting plans come bundled with an integrated ticketing system, which is included in our in-house developed Hepsia hosting Control Panel. In stark contrast with other similar tools, Hepsia permits you to manage everything related to the hosting service itself in one and the same place – payments, website files, e-mails, trouble tickets, etc., avoiding the necessity to use different interfaces. In the event that you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with several mouse clicks without the need to leave your Control Panel. In the meantime, you may select a category and our system will present you with a variety of help articles, which will provide you with additional information and which may help you fix any particular problem even before you actually submit a ticket. We guarantee a support ticket response time of maximum one hour, even in case it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

If you have opened a semi-dedicated server account with our company and you would like to contact our tech support staff representatives, you will be able to send a support ticket directly from your Hepsia Control Panel instead of using an entirely different help desk support platform like you will have to do with the majority of web hosting companies on the marketplace. Our integrated ticketing system will allow you to post a new ticket without any difficulties and to browse through older tickets using a smart search box. Furthermore, you will be able to check the relevant knowledge base articles that our system will offer you on the basis of the category that you select for your new ticket. You can carry out all of the above-mentioned procedures without signing out of your Control Panel at any moment, which implies that in case you stumble upon any complication or have a question, you can get in touch with our support engineers and solve the specific problem in less than 1 hour via a single platform.