A live chat is one of the ways of communication offered by some hosting companies as part of their support services. Determined by the service provider, the chat can be used for billing, pre-sales and/or technical assistance. This method of communication is faster as compared to a support ticket and it will make it less likely to misunderstand or misspell something as compared to a phone call with an agent. In addition, if the problem that you experience needs some time to be investigated and resolved, you will be able to do something else meanwhile instead of just waiting, like you'd have to do if you call. You can also take advantage of a live chat support service free of charge as long as you have Internet accessibility even when your hosting supplier is located in a different country and they do not have a local telephone number that you can call.

Live Chat Support in Shared Hosting

As we consider the fact that many situations are often resolved if you speak to a live person, we supply a live chat service for all of our potential and existing customers. Our chat is online every day and our customer support agents will assist you with a variety of questions and troubles. If you aren't our client yet, you'll be able to find out more about our shared hosting plans and the website hosting platform in general so that you can make sure that your websites will run effectively on our servers. If you already have an account and you've got some questions or you encounter any troubles with any of our solutions, you will be able to get in touch with us through the live chat and we will supply you with the needed details or assist you to troubleshoot the issue. You will have to open a trouble ticket for some issues which need longer time or the assistance of a sysadmin, but for the majority of basic issues you can receive help on the spot.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as standard with our services, which means that whenever you have any kind of questions regarding our semi-dedicated hosting plans, you'll be able to get in touch with our customer care team anytime regardless of whether you have already obtained an account or not. Generally, the chat service is for pre-sales, billing and common questions and troubles, but we can assist you with quite a lot of tech questions as well. We will help you pick the proper plan for your websites in case you don't have an account yet, we can reply all the billing questions or concerns you may have or we can assist you with installing your new e-mail address on your PC or smartphone - all this will be done promptly because our live chat service is online all day, each and every day. Whenever you require help, you are able to speak to a representative and save considerable time.