If you ever encounter a problem with your site and are unable to deal with it on your own, ask the web hosting company’s client support team to help you get the website back online. A fast resolution would be the best scenario, but many companies respond within 24 hours and even more, particularly if you are dealing with a hosting reseller. Even if your problem can be swiftly sorted out, your website may not work satisfactorily or may not be accessible at all for a prolonged interval, so you may lose potential customers since it’s quite unlikely that anybody will be dying to return to a site that is faulty. That’s why, you should make certain not only that you can reach your web hosting provider, but also that they can reply and help you in a timely fashion. If a software application update doesn’t proceed smoothly or if you delete something mistakenly, for example, the website must be restored swiftly so as to prevent prolonged unavailability.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from our company, you can just forget about waiting around for hours, or even a whole day, to get an answer to a tech support ticket or an e-mail. No matter when you touch base with us, we’ll respond to you within less than one hour with any technical or sales enquiries you may have. As a matter of fact, our real response time hardly ever surpasses 20 to 30 minutes. As we are on duty 24 hours a day, you will always receive support in a timely fashion and we know precisely how important that is in the Internet world. Soon after you contact us, we will reply to your questions. In case you face any technical problem, we’ll cope with it instead of you, or we will supply you with all the required information if there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Since we know exactly how critical it is to obtain quick assistance, we guarantee that you won’t ever need to wait for more than one hour to obtain an answer to any ticket that you open via your semi-dedicated server Control Panel. As a matter of fact, you’ll seldom have to wait around for more than twenty to thirty minutes and this applies to any enquiry no matter what its nature is – billing, technical or general. What is more, our tech and customer support staff is available to you around the clock, which suggests that even in case you open a ticket during national holidays, you will always obtain a fast response, which will contain the answer to an enquiry, the solution to a problem or the details required to resolve an issue yourself – if there’s something that you need to do on your end. With us, you will never need to spend a day hanging around waiting for a response like you would with a lot of other hosting companies.