You'll find a lot of shared hosting providers out there, still most of them are resellers who have limited resources, especially when it comes to support. A good way to distinguish them is the option to get in touch with the company by phone. The level of support that you can have via this particular channel of communication varies depending on the service provider - some provide dedicated telephone support, many others offer common and customer support only since some matters are more time-consuming and it would be a lot less difficult to be resolved through a ticket, particularly when the issue has to be escalated. Still, it's good to know that you can always reach your website hosting provider because there are a lot of small matters which can be resolved effortlessly and timely through a telephone call, not mentioning that you're able to get more info about the services before you become a customer.

Phone Support in Shared Hosting

Because we have live phone support 14 hours a day, you are able to contact us and consult with one of our customer support representatives to get more info about all shared hosting plans that we supply and ensure that our servers match the system requirements for your web sites before buying anything. For your benefit, we have phone numbers on three continents so you will be able to call the one nearer to you - in the USA, the UK or Australia. If you are already a customer, you'll be able to give us a call about general and billing issues, and about some technical ones. If the trouble is strictly technical or it needs more time to handle, you should employ our ticketing system, which will allow both you and our tech support crew to track the information supplied by either side.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there will always be someone to assist you if you have any queries about the semi-dedicated server packages that we provide. Whether you would like to know more about our packages, you have a billing issue or some general issue, you can give us a call. Although some more complex troubles could need a support ticket in order to give some time to our tech support team to investigate, we are able to help you with quite a lot of tech questions over the phone as well, saving you time and efforts. Since we have data centers on 3 continents - in the U.S.A., the UK and Australia, we have local telephone lines in all of these countries as well. In case you are in another country, we also have an international number where you'll be able to get in touch with us.