A 1–Hour Ticket Response Guarantee
We offer a one–hour response time guarantee for any trouble ticket or email that you send to our help desk team. We will rapidly respond to all the general queries and forward the case to our admins in case additional assistance is required. If you take advantage of our Optional Admin Services package, we will perform any of the included tasks at a time that has been agreed upon in advance.
A Topflight Support Service
We’ll be at your disposal 24–7–365 to reply to any enquiries that you may have pertaining to our Web Hosting Control Panel or any of the applications that we have pre–installed for you on the server. If you also need assistance handling server management tasks, you can examine our Optional Admin Services package, which includes data backup space, OS updates on a weekly basis, server monitoring and rebooting services, as well as installation and problem troubleshooting procedures
An Easy–to–Navigate Help Area
We have equipped the Web Hosting Control Panel with a comprehensive knowledgebase, which features exhaustive explanations of its features and functionalities. What’s more, we have shot in–depth video tutorials that will further reveal to you how to carry out a particular action or resolve a regularly experienced problem. The help articles and the video tutorials are readily reachable from each Web Hosting Control Panel section via the Videos and Help buttons located in the top right corner.